HAMPSHIRE AIR FESTIVAL PRIVACY POLICY

YOUR PERSONAL DATA

WHAT PERSONAL DATA DO WE COLLECT?

Hampshire Air Festival (HAF) is an event organised by Montserrat Events & Festivals Ltd (MEF) collects, uses, discloses, transfers and stores personal data when needed to support various operational and business purposes as described in this Statement.

However, we may collect the categories of data listed below when you:

1. Fill in forms on the HAF website. This includes data provided at the time of registering with us, requesting information about our services, subscribing to our website services, email notifications, and making an enquiry through our enquiry form.
2. Carry out a transaction or place an order with us relating to the various events, products or services we offer.
3. Contact our customer support or helplines.
4. Interact with HAF in your capacity as a consumer, a business customer, a partner, a supplier, a contractor, a volunteer or any other person with a business relationship with us.

Category of Data Example of Data

Identification Data	Name, first name, title
Contact Data	Email, phone number, address, country
Account Log In	Log in ID, password or other security code
Financial Data	Credit/debit card, bank account data are NOT processed or stored by us therefore we don’t hold any of these details.
Any information that you voluntarily share with us	Volunteer and supplier engagement information, feedback, opinion, comments, information provided through any of our helplines

Cookies and tracking

We use cookies to store an anonymous ID to enable tracking between pages, which is required to enable ecommerce activities on the website. The cookie also stores information to assist the website page behaviour, but no personal information is held within the cookie. Cookies are integral to the operation of the website and their use is required in order to make the website functional.

This information is used to track visitor use of the website and to compile statistical reports on website activity. This data is held by us for 365 days.

In order to maintain our operational security and compliance capabilities we may also use additional tracking facilities when registered users access certain systems.

If you have previously shown an interest in our brand, by visiting our website, we will use anonymous browser "cookies" to later show you relevant promotional messages (i.e. advertising) across the web.

For further information, here is a link to our cookie policy.

You can set your browser not to accept cookies and the above policy will tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function properly as a result.

HOW AND WHY DO WE USE YOUR PERSONAL DATA?

HAF/MEF will use your personal data for the following different legitimate business purposes:

• To provide various online services you have registered for;
• To perform or finalise any transaction or order which you have placed with us
• To manage your account
• To send email notifications about your purchase
• To provide you with support via communication channels, such as customer support
• To personalise your repeat visits to our website
• To send you newsletters when you have expressly consented to this
• Facilitate activities where we work together with you as a supplier, a contractor, a volunteer or any other person with whom we have a business relationship that relies on the exchange and processing of personal data
• To comply with legal requirements and improve the security of our websites such as the prevention, detection and investigation of a crime and for loss prevention or fraud and to enforce our terms and conditions or policies and business principles as stated in our website
• To deal with enquiries and complaints made by or about you relating to HAF/MEF business

HOW YOUR PERSONAL DATA IS SHARED AND TRANSFERRED

HAF/MEF does not share your personal data to others for the purposes of direct marketing unless you give us your express consent to do so. HAF/MEF only shares and transfers your personal data as stated below and in accordance with current privacy legislation and best practices. We may share occasionally non-personal, anonymised and statistical data with third parties for our own business purposes.

• To other HAF/MEF Group Companies where it is necessary to meet the purpose for which you have submitted your personal data and in particular if necessary for the provision of events, products, services, account administration, sales, marketing and support.
• To our third-party contractors and providers which perform certain functions on behalf of HAF/MEF.
• For any reason if, HAF/MEF believes it is reasonable to do so, including legal or regulatory obligations or to protect the HAF/MEF business.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

HAF/MEF will retain your personal data for the period of time that is necessary to fulfil the original purposes for which it has been collected.

• How long is the data needed to provide you with our products or services or to operate our business?
• If you have an account with us, we will keep your data while your account is active
• Legal, contractual, or regulatory obligations

HOW DO WE PROTECT YOUR DATA?

We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access, loss or destruction of your personal data.

We continually initiate modernisation programmes for our IT infrastructure to further improve our security and adopt privacy by design principles into our business processes.

OTHER WEBSITES

The HAF website may contain links to other websites. We do not control and are not responsible for the privacy practices or the content of these other websites.

HOW YOU CAN ACCESS AND CONTROL YOUR PERSONAL DATA

• Access to personal information
• Correction and deletion
• Marketing preferences
• Filing a complaint

We will do our best to address your request within a reasonable timeframe and free of charge, except where it would require a disproportionate effort.

HOW YOUR DATA IS USED IN MARKETING?

HAF/MEF may send you regular marketing communications about our events and services.

OTHER REASONS WE MAY CONTACT YOU

Even if you opt out from receiving marketing communications, you might still receive administrative communications.

CHANGES TO OUR PRIVACY POLICY

We will regularly review our privacy policy and we will place any updates on this web page.

This policy was last updated on 12/12/2025