Terms and Conditions

Last Updated: 31st January 2025

1. Introduction

This page, together with our Privacy Policy and the Website Terms of Use tells you information about us and the legal terms and conditions (the "Terms") on which we make available to you our online solution for selling event tickets and associated products and services (the "Service").

Please read these Terms carefully and make sure that you understand them before signing up to the Service.

2. Information About Us

Ticketflex.io and any of our sub-domains is a site operated by Ticketflex Limited ("we", “our”, “us”). We are registered in England and Wales under company number 16021145 and have our registered office at Bm Centre, 11 St. Martins Close, Winchester, Hampshire, United Kingdom, SO23 0HD.

You can contact us by emailing [email protected]

3. Nature of Service

We provide an online platform that enables you to list your events, sell tickets, and manage your ticket sales both online and offline. It is important to note that while we offer support for using our platform, we are not involved in the relationship between you and your event attendees ("Consumers"). When a Consumer purchases a ticket through our platform, they are entering into a direct contract with you to attend or participate in the event. We act solely as a facilitator for the sale of tickets and do not assume responsibility for fulfilling the event or any obligations related to it.

You acknowledge and agree to the following:

• You are solely responsible for the event, including all aspects of the contract with your Consumers, such as event delivery, cancellations, refunds, or any issues arising during the event.
• We are not a party to any agreements between you and your Consumers
• Any support requests or inquiries from your Consumers regarding the event itself must be addressed by you directly
• You are responsible for managing all communications with your Consumers and must not redirect them to us for support.
• You accept full liability for any contractual obligations arising between you and your Consumers. We are not a party to these contracts.
• If your event is cancelled, postponed, or significantly altered from its original details, you must notify your Consumers immediately and update your event page on our platform accordingly.

4. Obligations When Using The Service

• You must comply with all applicable laws and regulations relevant to the organisation and promotion of your events, as well as the collection of any booking fees, transaction fees, or charitable donations.
• You must provide us with accurate and complete information as reasonably required for the provision of our Service.
• You must ensure that all information you provide remains up to date, accurate, and complete at all times.
• You agree to cooperate with us in all matters necessary to facilitate the provision of our Service.

5. Payment Processors

We use Stripe, a third-party payment processor, to handle all transactions related to the sale of tickets through our platform. By using our Service, you acknowledge and agree to the following terms related to payment processing.

To use the payment service, you must create an account with the Payment Processor of your choice. This account will be governed by the Payment Processor's own terms and conditions, as well as their privacy policy. You will establish a direct relationship with the Payment Processor and must review and accept their terms and conditions before processing payments from Consumers through the payment services provided by our platform.

See the Stripe terms and privacy policy at Stripe Services Agreement and Stripe Privacy Policy.

We disclaim all responsibility and liability for any losses, costs, fees, penalties, or other consequences arising from the services provided by the Payment Processor, including any actions or omissions on the part of the Payment Processor.

6. Fees

The fees for using our Service are detailed on our website via your organiser dashboard and are based on your usage. A chargeable activity includes the sale of a ticket, seat reservation, the sale of related products or services, or any other activity that incurs a fee through our Service (an "Activity"). The applicable fees will be automatically deducted from the total transaction amount before the remaining balance is transferred to your Stripe account. We may also provide additional services, which will be charged as outlined on our website or as agreed with you.

Our fees are non-refundable, even when an event is cancelled.

7. Liability

We are not involved in any transactions or disputes between you and your Consumers or event attendees. You are fully responsible for any agreements or interactions with your Consumers, and we do not assume liability for any issues arising between you and them. We also do not pre-screen Consumers and are not liable for any fraudulent or unlawful transactions made by Consumers.

In addition, we disclaim any liability for actions we may take in response to violations of our Acceptable Content Standards or these Terms.

You agree to defend, indemnify, and hold harmless us, our officers, directors, and partners from any claims, costs, damages, or legal fees, including:

• Any disputes or claims arising between you and your Consumers or event attendees;
• Claims made by third parties related to Your Content or your use of the Service.

You are solely responsible for your use of the Service and the content you provide.

We do not limit or exclude our liability for:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents, or contractors;
• Fraud or fraudulent misrepresentation;
• Any other circumstance where it would be unlawful to limit or exclude liability.

Except for the above:

• We are not liable for any indirect or consequential losses, loss of profit, or loss of income related to our Services.
• Our total liability for any claims relating to the provision of our Services, whether based on contract, tort (including negligence), or other legal theory, will be capped at £100.

Nothing in these Terms aims to limit or exclude the legal rights of Consumers.

8. Disclaimer

While we strive to keep the Service accessible at all times, we do not guarantee uninterrupted availability and shall not be liable if the Service is unavailable for any duration.

Access to the Service may be suspended temporarily and without prior notice due to system failures, maintenance, updates, or circumstances beyond our control.

We do not guarantee the accuracy, reliability, or completeness of the content on our website or within the Service. We reserve the right to modify, update, or remove content or functionality at any time without prior notice.

The content on our website may become outdated, and we are under no obligation to update it.

We will deliver the Service with reasonable care and skill. However, except as explicitly stated in these Terms, to the maximum extent permitted by law, we disclaim all representations, warranties, and conditions, including but not limited to implied warranties of satisfactory quality and fitness for a particular purpose.

9. Use of Consumers' and Event Attendees' Personal Information

Protecting personal information is a priority for us. Any personal data provided by your Consumers that we process as part of the Service ("Customer Data") will be handled in accordance with this section.

We and you agree to comply with all applicable data protection laws, including the Data Protection Act 2018, the UK GDPR, and any other relevant privacy regulations. You act as the controller of Customer Data, while we operate as a processor.

You confirm that:

• You have obtained all necessary consents and provided appropriate notices to enable the lawful transfer and processing of Customer Data by us;
• You are solely responsible for ensuring that the processing of Customer Data complies with applicable data protection laws; and
• If you export Customer Data (e.g., downloading lists, synchronising with third-party platforms), you bear full responsibility for its lawful use.

We agree that we will:

• Process Customer Data only as required to provide the Service, following your lawful instructions and relevant legal requirements;
  
• Inform you if an instruction appears to violate data protection laws, though you remain responsible for determining legal compliance;
• Ensure our personnel handling Customer Data are bound by confidentiality obligations;
  
• Implement suitable security measures to protect Customer Data from unauthorised processing, loss, or destruction, including compliance with PCI DSS where applicable;
  
• Assist you with meeting your legal obligations regarding security, breach notifications, and regulatory requirements;
• Promptly notify you of any data breaches or security incidents affecting Customer Data;
• Provide reasonable assistance in responding to Consumer requests related to their personal data; and
• Upon termination of the Service, delete or return Customer Data unless legal requirements mandate retention.

We will make available all necessary information to demonstrate compliance with this section and, subject to reasonable limitations, contribute to audits mandated by you no more than once every 12 months.

10. Contact Information

If you have any questions regarding these Terms, please contact us at [email protected]