Privacy Policy

Last Updated: 31st January 2025

Introduction

At Ticketflex ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data when you use our ticket-selling software as a service ("Services") and interact with our website and applications (collectively, the "Websites").

This policy applies to individuals who contract with us to receive our Services or otherwise engage with us. However, if you are a Consumer purchasing tickets from an event organizer using our platform, we act as a data processor on behalf of the organizer. In such cases, the event organizer is responsible for informing you about data collection and usage.

Please take a moment to review this Privacy Policy carefully. By using our Services, you acknowledge and agree to the practices described herein.

Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name, postcode, email, phone number
• Account registration details and login credentials
• Payment details (processed through third-party payment processors; we only retain transaction details and limited card information)
• Communication records, including customer support interactions and surveys
• Testimonials, feedback, or public posts on forums and social media
• Transaction details related to your use of our Services

Information We Collect Automatically

• Website usage data, including IP addresses, browser type, device information, and browsing behavior
• Traffic data, weblogs, and analytics data from our Websites and applications
• Cookies and similar tracking technologies for analytics and targeted advertising (see "Cookies and Tracking Technologies" below)

Anonymized and Aggregated Data

We may use aggregated data (such as usage statistics) for business intelligence purposes. This data does not identify you personally.

Information We Do Not Collect

We do not collect sensitive personal data such as race, ethnicity, religious beliefs, sexual orientation, health data, or criminal history.

How We Use Your Information

We process your data only when legally permitted. Common uses include:

1. To Fulfill a Contract

• Providing and maintaining our Services
• Managing your account and transactions
• Notifying you about service updates

2. With Your Consent

• Sending marketing communications (you may opt out at any time)
• Placing cookies for analytics and advertising

3. To Comply with Legal Obligations

• Responding to law enforcement and regulatory requests
• Complying with applicable laws and regulations

4. For Legitimate Business Interests

• Enhancing our Services and user experience
• Preventing fraud and ensuring security
• Conducting business analytics and marketing

Marketing & Advertising

You may receive marketing communications if you have consented or if you have used our Services before (soft opt-in). We also use third-party platforms (e.g., Google, Facebook) for targeted advertising.

Opt-Out Options:

• Unsubscribe from emails via the link in our messages
• Disable targeted advertising by adjusting your browser settings or emailing us at [email protected]

Payments and Fraud Prevention

All payments are processed by third-party providers (Stripe). These providers may use automated decision-making to detect fraudulent transactions. For their privacy policies, please refer to:

• Stripe Global Privacy Policy

Cookies and Tracking Technologies

Our Websites use cookies for essential functionality, analytics, and advertising. You can manage cookie preferences via your browser settings. For more details, please refer to our Cookie Policy.

Sharing Your Information

We may share your personal information with:

• Service providers (e.g., hosting, analytics, customer support)
• Payment processors (see "Payments and Fraud Prevention" above)
• Legal authorities (if required by law or for fraud prevention)
• Business partners (if you participate in our referral program)
• Acquiring companies (in case of a business merger or acquisition)

We do not sell or rent your personal information to third parties.

Data Security

We implement strong security measures to protect your data, including:

• Encryption of payment transactions
• Secure access controls for authorized personnel only
• Regular security audits and data protection policies

Data Retention

We retain your personal data as long as necessary to provide our Services and comply with legal obligations. If you request data deletion, we will remove your data unless retention is required for legal reasons.

International Data Transfers

Your data may be transferred outside the UK and EEA. When doing so, we ensure compliance with data protection laws through appropriate safeguards such as:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules

For more information, please contact [email protected].

Your Rights

Depending on your location, you may have rights under data protection laws, including:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request data erasure
• Data portability: Transfer your data to another service provider
• Objection: Opt out of data processing for certain purposes
• Withdraw consent: Revoke consent where processing is based on consent

To exercise these rights, contact [email protected].

California Residents: CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: Request details on data collection, use, and sharing
• Right to delete: Request deletion of your data
• Right to opt out: Prevent the sale of your personal information
• Non-discrimination: You will not be penalized for exercising your rights

To make a CCPA request, email [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or on our Websites.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

Email: [email protected]

This Privacy Policy is designed to provide clear and transparent information about how we handle your data. Your trust is important to us, and we are committed to protecting your privacy at all times.